CSP OBLIGATIONS

What are your obligations under the TCP Code?

If you are bound by the TCP Code obligation to lodge an annual Compliance Attestation with CommCom, the first thing you need to do is register with the CSP Portal. This will ensure that you receive any important information and correspondence from us regarding your annual lodgement obligations. Please click here to see if you are bound by the obligation to lodge with CommCom.

If you have less than 3,000 SIOs (Services in Operation) at the time of lodgement, you will have two options for lodgement in the year. The first window is in March and the second window is in August. If you choose to submit in the second window, you must need to notify CommCom of your intention to defer your lodgement. If you have more than 3,000 SIOs at the time of lodgement, you are only able to submit your documentation in the second lodgement window.

In the month prior to each lodgement window, you will receive email notifications from CommCom regarding exact dates and requirements. When the lodgement window commences, it lasts for one month. During this month, once you have paid your fee in the CSP Portal, you will be able to access and download the Compliance Attestation Questionnaire that you are required to complete and submit before the month ends.

After the lodgement window, CommCom will start to undertake assessments. The assessment period will usually span over a few months. During this time, you will hear back from CommCom with feedback and you will work with CommCom to ensure that all of your obligations are adhered to.

COMMCOM TCP CODE COMPLIANCE LODGEMENT AND ASSESSMENT PROCESS

Lodgement Process Overview

  1. CommCom CSP Portal Registration (as soon as possible): Providers bound by the TCP Code that have not previously registered with CommCom’s CSP Portal to do so at https://csp.commcom.com.au/.
  2. Communications Alliance Registration (as soon as possible): Providers bound by the TCP Code to provide specified details to Communications Alliance as per Code clause 10.1.1(b).
  3. Payment of fees (prior to lodgement of documents): Providers to pay the applicable CommCom fees prior to accessing the Attestation. Fees are paid via the Portal.
  4. Receipt of documents: Compliance Attestation will be made available for download through the CSP Portal once payment has been received. Providers will receive a notification email once the templates are available for download.
  5. Completion and submission of compliance documentation: Providers to download and complete the Compliance Attestation. If a Large provider is lodging for the first time, they will also need to submit a Statement of Independent Assessment. Documents are to be uploaded into the CSP Portal by lodgement window closing date. An email confirming receipt of documents will be generated by the Portal.[NOTE – Compliance documents must be submitted via the Portal. Documents submitted via other means such as email, fax and post will not be accepted. Previous years’ forms and templates will not be accepted. As per Code clause 10.4.1(a) the Compliance Attestation must be in the current form as required by CommCom. Previous years’ Attestations will not be accepted].
  6. Partial attestation of compliance: Providers may attest to partial compliance with a specific Code requirement or requirements. If partial confirmation of compliance is indicated, a Compliance Achievement Plan must also be submitted indicating steps taken to address the areas of partial or non-compliance.
  7. Assessment of compliance: CommCom will assess Compliance Attestation and selected areas of provider compliance and will notify each provider of the assessment results.
  8. Request for further information: Where provider compliance has not been deemed satisfactory, CommCom will provide feedback indicating where changes need to be made and may request that a Compliance Monitoring Request or Compliance Achievement Plan be followed.[NOTE – Where provider compliance has not been deemed to be consistent with the obligations in the Code, CommCom will direct providers to make the appropriate changes. These directions may be supplemented by a Compliance Monitoring Request or Compliance Achievement Plan. While CommCom strives to work with providers in fulfilling their compliance obligations, it has the power to refer providers to the ACMA should these directions not be actioned].
  9. Timeframes for response to CommCom feedback: Timeframes for responding to requests for information and/or directions from CommCom are set out in clause 10.9.1 of the Code.
  10. Upon assessment of positive compliance with the obligations of the TCP Code: Providers to receive confirmation of positive assessment by CommCom and the CommCom logo for use on their website.
  11. Publication of lodgement and compliance status: Upon completion of all assessments CommCom will publish a list of those providers which submitted the required compliance documents for that specific calendar year. Providers that did not submit compliance documents in either of the two lodgement windows will be referred to the ACMA and may find themselves subject to enforcement action (this lies at the ACMA’s discretion). CommCom will also publish the results of any ACMA enforcement action taken against providers for non-lodgement.[NOTE – CommCom is not in a position to issue a ‘certificate of compliance’ as some aspects of a provider’s TCP Code compliance are not visible to CommCom and/or cannot be assessed].

Compliance documents

All providers/groups bound by the TCP Code are required to submit a completed Compliance Attestation. Large providers may also be required to submit a Statement of Independent Assessment if they have not previously provided one.

Compliance Attestation:

The Compliance Attestation requires providers to declare that they comply (or do not comply or partially comply as the case may be) with the TCP Code. The Compliance Attestation is structured into three parts:

Part 1 consists of questions selected Code obligations to provide guidance and assistance with the interpretation of the Code. Typically, the Code obligations selected focus on key obligations of the Code and obligations that in CommCom’s experience are less easily understood by providers and/or have generated a larger number of complaints to the TIO.
Providers will be required to indicate their compliance/partial compliance/non-compliance for each of the selected obligations included in the Attestation.

The Attestation is subject to review and modification on an annual basis.

Part 2 contains questions relating to a provider’s overall compliance with the Code.

Part 3 consists of an endorsement of the Compliance Attestation by the CEO or a senior manager.

CSP Compliance

As per the Code, Communications Compliance (CommCom) must publish on its website the names of those Carriage Service Providers (CSPs) that have lodged the required compliance documents. CommCom also publishes a list of CSPs that have received a Formal Warning or a Direction to Comply from the Australian Communications and Media Authority (ACMA) as a result of non-compliance with the TCP Code obligation to lodge documents with CommCom.

The following providers lodged TCP Code Compliance Attestation documents with CommCom in 2020:

10 MATES PTY LTD
1984
2IT TECHNOLOGY PTY LTD
2TALK PTY LTD
AAPT LIMITED
AATROX COMMUNICATIONS PTY LTD
ABLE NET PTY LTD
ACE COMMUNICATIONS GROUP
ACE INTERNET SERVICES PTY LTD
ACN PACIFIC PTY LTD
ACTIVENET PTY LTD
ADAM INTERNET PTY LTD
AGGREGATO AUSTRALIA PTY LTD
AISANI BIBI PTY. LTD.
ALLEGRO NETWORDS PTY LTD
ALLTEL PTY LTD
ALPHA DOT NET AUSTRALIA
ALPHACALL PTY LTD
ALPHANET PTY LTD
AMAYSIM AUSTRALIA LIMITED
AMNET BROADBAND PTY LTD
ANYCAST HOLDING LIMITED
APPLIED IT SYSTEMS PTY LTD
APPLIED SATELLITE TECHNOLOGY AUSTRALIA PTY LTD
APPLIED VOIP PTY LTD
ASB COMMUNICATIONS PTY LTD
ATOMIC SYSTEMS PTY LTD
AUDIT IT PTY LTD
AUSSIE BROADBAND
AUSTRALIA BROADBAND PTY LTD
AUSTRALIA ON LINE
AUSTRALIAN PHONE COMPANY PTY LTD
AUSTRALIAN PRIVATE NETWORKS
AUSTRALIAN TELECOMMUNICATIONS PTY LTD
AZNET PTY LIMITED
B.L NANKIVELL & R.G NANKIVELL
BCD NETWORKS PTY LTD
BCT SHEPPARTON PTY LTD
BEAGLE INTERNET PTY LTD
BENDIGO TELCO LTD
BENJAMIN HEATH PATERSON
BEST TELECOM GROUP PTY LTD
BETTER LIFE GROUP PTY LTD
BIGAIR COMMUNITY BROADBAND PTY LTD
BIGAIR UNIVERSE BROADBAND PTY LTD
BINARY NETWORKS PTY LTD
BOSLEY HOLDINGS PTY LTD
BROADBAND SOLUTIONS PTY LTD
BUSINESS 1300 PTY LTD
BUSINESS SERVICE BROKERS PTY LTD
BUSINESSCO GROUP PTY LTD
BVIVID PTY LTD
CALL CENTRAL COMMUNICATIONS PTY LTD
CANARD PTY LTD
CARBON COMMS PTY LTD
CASSINI COMMUNICATIONS PTY LTD
CBIT PTY LIMITED
CENTRAL TELECOMS PTY LTD
CHARIOT PTY LTD
CIPHERTEL PTY LTD
CIRCLES AUSTRALIA PTY LIMITED
CIRRUS COMMUNICATIONS PTY LTD
CITY CABLE AUSTRALIA PTY LTD
CLARKSON MCLAREN CORPORATE COMMUNICATIONS PTY LIMITED
CLEAR NETWORKS PTY LTD
CLICKNCALL
CLOUDNINE COMMUNICATIONS PTY LTD
CLOUD TELECOM AUSTRALIA PTY LTD
CMOBILE PTY LTD
CNS GROUP AUSTRALIA PTY LTD
COMMSCHOICE OPERATIONS PTY LIMITED
COMMUNIQA PTY LTD
COMSOURSE TRUST
CONNECT ANZ PTY LTD
CONNECTED AUSTRALIA PTY LTD
COUNTRYTELL
CRISP WIRELESS PTY LTD
CYBERTEL TELECOM PTY LTD
D.T ANDERSON & G.A JAMES
DATCOM CLOUD PTY LTD
DIGITAL EXCHANGE CO PTY LTD
DODO SERVICES PTY LTD
DOS COMMUNICATIONS PTY. LTD.
DREAMTILT
E.TEL COMMUNICATIONS PTY LIMITED
ECOPOST PTY
EFTEL PTY LTD
EHW TECHNOLOGY PTY LTD
ENCOO PTY LTD
ENERGYAUSTRALIA PTY LTD
ENGIN PTY LIMITED
ENOXTEL PTY LTD
ENSA PTY LTD
ESCAPE COMMUNICATIONS PTY LTD
ESCAPENET PTY LTD ATF ESCAPENET TRUST
ESPRESSONET PTY LTD
EXETEL PTY LTD
EXPRESS VIRTUAL MEETINGS PTY LTD
FAKTORTEL PTY. LTD.
FANTEL PTY. LTD.
FLIP TV PTY LIMITED
FOCUS COMMUNICATIONS PTY LTD
FOUNDATION COMMUNICATIONS PTY LTD
FOXTEL MANAGEMENT PTY LIMITED
FSG RSP PTY LTD
FUTURE BROADBAND
FUZENET PTY LTD
GARMIN AUSTRALASIA PTY LTD
GENNEXT ENTERPRISES PTY LTD
GNET COMMUNICATIONS PTY LTD
GOLCOM PTY LTD
GRAHAM C MALTBY & KLAUS D BOEHME
GRIDARE PTY. LTD.
H CONSULTING SERVICES PTY LTD
HARBOUR ISP
HELIOS INNOVATIONS PTY LTD
HISSEY AND ASSOCIATES PTY LTD
HMTEL PTY LTD
HOMELINX
IDT TELECOM ASIA PACIFIC LIMITED
IDXNET COMPUTING P/L
IGD COMPUTER SOLUTIONS PTY LTD TRUSTEE FOR THE VAULT CORPORATION TRUST
IINET LIMITED
INNONET PTY LTD ATF SHARMA FAMILY TRUST
INNOTEL PTY LTD
INSPIRED TECHS PTY LTD
INTEGRA CORPORATION PTY LTD
INTEGRATED DATA LABS
INTELICO PTY LTD
INTERNEX AUSTALIA PTY LTD
INTERNODE PTY LTD
IP VOICE AND DATA PTY LTD
IPSTAR AUSTRALIA PTY LTD
IS TELECOMS PTY LTD
IT AND TELCO SOLUTIONS PTY LTD
J2 AUSTRALIA CLOUD CONNECT PTY LTD
JAZI GROUP PTY LTD
JAZMIN COMMUNICATIONS PTY LTD
JINGL IT PTY LTD
JIVA PTY LTD
KALLISTRATE PTY LTD
KISA PTY. LTD.
KOGAN MOBILE PTY LTD
KORPCOM PTY LTD
LAUNTEL
LEAP TELECOMMUNICATIONS PTY LTD
LIVE CALL PTY LTD
LMGPS LTD
LOGITEL PTY LTD
LOGMEIN AUS PTY LTD
LYNHAM NETWORKS PTY. LTD.
M2 COMMANDER PTY LTD
MATE COMMUNICATE PTY LTD
MATILDA INTERNET PTY LTD
MATRIX – ALL THINGS DIGITAL
MAXO TELECOMMUNICATIONS PTY LTD
MAXOTECH PTY LTD
MBIT TECHNOLOGIES PTY LTD
MEDION AUSTRALIA PTY LTD
MEDULLA COMMUNICATIONS PTY. LTD.
MGL TELECOMS (AUST) PTY LIMITED
MINT TELECOM PTY LTD
MOBILE WIRELESS BROADBAND PTY LTD
MONDOTALK PTY LTD
MORE TELECOM PTY LTD
MOTION INTERNATIONAL TELECOM PTY LTD
MOTION TELECOM PTY LIMITED
MOVOX PTY. LTD.
MY NET FONE AUSTRALIA PTY LTD
MYREPUBLIC PTY LTD
N1 WHOLESALE PTY LTD
NEHOS COMMUNICATIONS PTY LTD
NETBAY FREE WIFI PTY LTD
NETBAY INTERNET PTY LTD
NETSIP PTY LTD
NETSPACE ONLINE SYSTEMS PTY LTD
NETWORK INNOVATIONS ASIAPAC PTY LTD
NETWORK TECHNOLOGIES QUEENSLAND PTY LTD
NETWORK TECHNOLOGY (AUST) PTY LTD
NETWORKS BROADBAND AND MOBILE COMMUNICATIONS PTY LTD
NEWVO PTY LIMITED
NEXGEN AUSTRALIA GROUP PTY LTD
NEXT BUSINESS TELECOMMUNICATIONS PTY LTD AS TRUSTEE FOR M&E ALCHI FAMILY TRUST
NEXT GENERATION VOICE PTY LTD
NEXT TELECOM PTY LTD
NEXTEL PTY LTD
NITTEL COMMUNICATIONS PTY LTD
NOBLEHEART PTY LIMITED ATF NOBLEHEART TRUST
NORRIS TECHNOLOGY PTY. LIMITED
NORTH COAST TELEPHONE SYSTEMS PTY LTD
NOVEL TELECOM PTY LTD
NU MOBILE PTY LIMITED
NUSKOPE
OFFICEWORKS LTD
OGHMA PTY LTD
ONEQODE ASSETS PTY LTD
OPTUS ADSL PTY LIMITED
OPTUS INTERNET PTY LIMITED
OPTUS MOBILE PTY LIMITED
OPTUS NETWORKS PTY LIMITED
ORBIT INNOVATIONS GROUP PTY LTD
ORIGIN ENERGY RETAIL LIMITED
ORION SATELLITE SYSTEMS
OSS INFOTECH PTY LTD
OWNER
OZSALE MOBILE PTY LTD
OZTALK COMMUNICATIONS PTY LTD
PEAK CONNECT PTY LTD
PENNYTEL AUSTRALIA PTY LTD
PENTANET PTY LTD
PIVIT PTY LTD
PIVOTEL GROUP PTY LIMITD
PIVOTEL MOBILE PTY LIMITED
PIVOTEL SATELLITE PTY LIMITED
PLANET TEL
PORT OF BRISBANE PTY LTD
POWERCOM PACIFIC PTY LTD
PRIMUS TELECOMMUNICATIONS PTY LIMITED
PUDDLENET PTY LTD
PUNT INVESTMENTS PTY LTD
REAL SLIM
RAL TELECOM PTY. LTD.
REAL WORLD TECHNOLOGY SOLUTIONS PTY LTD
REBTEL NETWORKS
REDFOX CORPORATION PTY LTD
RESIDENTAL INTERNET SERVICES PTY LTD
RETIRE AUSTRALIA PTY LTD
REWARD MOBILE PTY LIMITED
RJB CORPORATION PTY LTD
ROCTEL GROUP PTY LTD
RUBIGO PTY LTD
RUBY TELECOM PTY LTD
SIMEONIDIS FAMILY TRUST
SIMPLE TELECOM
SIMPLY NBN PTY LTD
SKYMESH PTY LTD
SMART BUSINESS SYSTEMS
SOLVE IT AUSTRALIA PTY LTD & MENZIES AND MONTEATH PTY LTD T/A FREEDOM INTERNET AUSTRALIA
SORTED LAB PTY LTD
SOUL COMMUNICATIONS PTY LTD
SOUTHERN PHONE COMPNAY LIMITED
SPINTEL PTY LTD
SPIRIT TELECOM LIMITED
SUMO TELCO PTY LTD
SUPERFONE PTY LTD
SUPERLOOP LIMITED
SWITCHED ON VICTORIA PTY LTD
SYDNEY ICT PTY LTD
SYSTEMNET PTY LIMITED
TANGERINE TELECOM PTY LTD
TAS COMMUNICATIONS PTY LTD
TAS INTERNET SERVICES PTY LTD
TASMANET PTY LIMITED
TEKWORX AUSTRALIA PTY LTD
TELAIR PTY LTD
TELCO EDGE PTY LTD
TELCO PAY PTY LTD T/A MOOSE MOBILE AND HIVE MOBILE
TELCO4U
TELCOHQ PTY LTD
TELCOPLUS PTY LTD
TELECOM CONNECT HOLDING PTY LTD
TELECOM WEST PTY LTD
TELEUS PTY LTD
TELLO SERVICES PTY LIMITED
TELSTRA CORPORATION LIMITED
TEXCEL COMMUNICATION PTY. LTD.
THE GEORGE BAINI GROUPE PROPRIETARY LIMITED
THE TRUSTEE FOR ANSWERS IT TRUST
THE TRUSTEE FOR LOGIC IT SOLUTIONS TRUST
THE TRUSTEE FOR NEIGHBOUR HOOD CABLE UNIT TRUST
THE TRUSTEE FOR NIKO FAMILY TRUST
THE TRUSTEE FOR SAMSON GROUP TRADING TRUST
THE TRUSTEE FOR SIMMONS FAMILY TRUST
THE TRUSTEE FOR SKYFIBRE TRUST
THE TRUSTEE FOR THE ACTIVE UTILITIES (HOLDING) UNIT TRUST
THE TRUSTEE FOR THE GOLNTERNET UNIT TRUST
THE TRUSTEE FOR THE K & R HARM FAMILY TRUST
THE TRUSTEE FOR THE O’MALLEY FAMILY TRUST
THE TRUSTEE FOR WATTLETREE DISCRETIONARY TRUST
THINK MOBILE PTY LIMITED
THINK PICKLE PTY LIMITED
TIME ON MANAGEMENT PTY LTD
TOMI BROADBAND PTY. LTD.
TOTALCOM CORP PTY LTD
TPC CONSOLIDATED LTD
TPG INTERNET PTY LTD
TPG NETWORK PTY LTD
TR PTY LTD
TRANSACT CAPITAL COMMUNICATIONS PTY LTD
TRAVEL & TRAVEL PTY LIMITED
TRIBE BROADBAND PTY LTD
TRIKON PTY LTD
TROPICAL BUSINESS SOLUTIONS PTY LTD
TRUPHONE PTY LTD
UNITED LIFESTYLE GROUP NETWORKS TRADING AS UNITED NETWORKS AND UNITED GLOBAL SIM
UNITI WIRELESS PTY LTD
URL NETWORKS
V CENTRE PTY LTD
VALVE NETWORKS
VARSITY INTERNET
VAYA PTY LTD
VEETEL PTY LTD
VIRGIN MOBILE (AUSTRALIA) PTY LTD
VODAFONE AUSTRALIA PTY LIMITED
VODAFONE HUTCHISON AUSTRALIA PTY LIMITED
VOIPEX PTY LTD
VOITECK PTY LTD
VOSTRONET (AUSTRALIA) PTY LTD
VP NET PTY LTD
W3 NETWORKS PTY LTD
WATERFRONT NETWORKS PTY LTD
WEBSHIELD
WESTNET PTY LTD
WIFITECH PTY LTD
WINCONNECT PTY LTD
WOOLWORTHS GROUP LTD
WORLDDIALPOINT
XTREME BROADBAND PTY. LTD.
YES TEL PTY LTD
YLESS4U
YOMOJO PTY LTD
YOUR CALL TLEECOM PTY LTD
YOURLINK PTY LTD
ZARRAFFA’S COFFEE
ZETTANET PTY LTD