CSP OBLIGATIONS

What are your obligations under the TCP Code?

If you are bound by the TCP Code obligation to lodge an annual Compliance Attestation with CommCom, the first thing you need to do is register with the CommCom CSP Portal. This will ensure that you receive any important information and correspondence from us regarding your annual lodgement obligations. Please click here to see if you are bound by the obligation to lodge with CommCom.

The 2023 lodgement window will commence 8 June 2023, closing 1 September 2023.

In the month prior to each lodgement window, you will receive email notifications from CommCom containing exact dates, key areas of focus and any other requirements. From 8 June, you may pay your lodgement fee, after which you will be able to access and download the Compliance Attestation Questionnaire that you are required to complete and submit before the end of the window.

From 1 September, CommCom will commence assessments. During this time, you will hear back from CommCom with feedback and may be required to make changes to certain aspects of your business model, as directed by CommCom, in order to ensure compliance with the Code.

COMMCOM TCP CODE COMPLIANCE LODGEMENT AND ASSESSMENT PROCESS

Lodgement Process Overview

  1. CommCom CSP Portal Registration (as soon as possible): Providers bound by the TCP Code that have not previously registered with CommCom’s CSP Portal to do so at https://csp.commcom.com.au/.
  2. Communications Alliance Registration (as soon as possible): Providers bound by the TCP Code to provide specified details to Communications Alliance as per Code clause 10.1.1(b).
  3. Payment of fees (prior to lodgement of documents): Providers to pay the applicable CommCom fees prior to accessing the Attestation. Fees are paid via the Portal.
  4. Receipt of documents: Compliance Attestation will be made available for download through the CSP Portal once payment has been received. Providers will receive a notification email once the templates are available for download.
  5. Completion and submission of compliance documentation: Providers to download and complete the Compliance Attestation. If a Large provider is lodging for the first time, they will also need to submit a Statement of Independent Assessment. Documents are to be uploaded into the CSP Portal by lodgement window closing date. An email confirming receipt of documents will be generated by the Portal.[NOTE – Compliance documents must be submitted via the Portal. Documents submitted via other means such as email, fax and post will not be accepted. Previous years’ forms and templates will not be accepted. As per Code clause 10.4.1(a) the Compliance Attestation must be in the current form as required by CommCom. Previous years’ Attestations will not be accepted].
  6. Partial attestation of compliance: Providers may attest to partial compliance with a specific Code requirement or requirements. If partial confirmation of compliance is indicated, a Compliance Achievement Plan must also be submitted indicating steps taken to address the areas of partial or non-compliance.
  7. Assessment of compliance: CommCom will assess Compliance Attestation and selected areas of provider compliance and will notify each provider of the assessment results.
  8. Request for further information: Where provider compliance has not been deemed satisfactory, CommCom will provide feedback indicating where changes need to be made and may request that a Compliance Monitoring Request or Compliance Achievement Plan be followed.[NOTE – Where provider compliance has not been deemed to be consistent with the obligations in the Code, CommCom will direct providers to make the appropriate changes. These directions may be supplemented by a Compliance Monitoring Request or Compliance Achievement Plan. While CommCom strives to work with providers in fulfilling their compliance obligations, it has the power to refer providers to the ACMA should these directions not be actioned].
  9. Timeframes for response to CommCom feedback: Timeframes for responding to requests for information and/or directions from CommCom are set out in clause 10.9.1 of the Code.
  10. Upon assessment of positive compliance with the obligations of the TCP Code: Providers to receive confirmation of positive assessment by CommCom and the CommCom logo for use on their website.
  11. Publication of lodgement and compliance status: Upon completion of all assessments CommCom will publish a list of those providers which submitted the required compliance documents for that specific calendar year. Providers that did not submit compliance documents in either of the two lodgement windows will be referred to the ACMA and may find themselves subject to enforcement action (this lies at the ACMA’s discretion). CommCom will also publish the results of any ACMA enforcement action taken against providers for non-lodgement.[NOTE – CommCom is not in a position to issue a ‘certificate of compliance’ as some aspects of a provider’s TCP Code compliance are not visible to CommCom and/or cannot be assessed].

Compliance documents

All providers/groups bound by the TCP Code are required to submit a completed Compliance Attestation. Large providers may also be required to submit a Statement of Independent Assessment if they have not previously provided one.

Compliance Attestation:

The Compliance Attestation requires providers to declare that they comply (or do not comply or partially comply as the case may be) with the TCP Code. The Compliance Attestation is structured into three parts:

Part 1 consists of questions selected Code obligations to provide guidance and assistance with the interpretation of the Code. Typically, the Code obligations selected focus on key obligations of the Code and obligations that in CommCom’s experience are less easily understood by providers and/or have generated a larger number of complaints to the TIO.
Providers will be required to indicate their compliance/partial compliance/non-compliance for each of the selected obligations included in the Attestation.

The Attestation is subject to review and modification on an annual basis.

Part 2 contains questions relating to a provider’s overall compliance with the Code.

Part 3 consists of an endorsement of the Compliance Attestation by the CEO or a senior manager.

CSP Compliance

As per the Code, Communications Compliance (CommCom) must publish on its website the names of those Carriage Service Providers (CSPs) that have lodged the required compliance documents. CommCom also publishes a list of CSPs that have received a Formal Warning or a Direction to Comply from the Australian Communications and Media Authority (ACMA) as a result of non-compliance with the TCP Code obligation to lodge documents with CommCom.

The following providers lodged TCP Code Compliance Attestation documents with CommCom in 2022:

10MATES PTY LTD

1984

2IT TECHNOLOGY PTY LTD

2TALK PTY LTD

AAPT LIMITED

AATROX COMMUNICATIONS PTY LTD

ACE COMMUNICATIONS GROUP  PTY LTD

ACE INTERNET SERVICES PTY LTD

ACN PACIFIC PTY LTD

ACTIVENET PTY LTD

ADAM INTERNET PTY LTD

AGBIZ ASSIST

AGGREGATO AUSTRALIA PTY LTD

AIRCALL PTY LTD

ALLEGRO NETWORKS PTY LTD

ALLTEL PTY LTD

ALPHA DOT NET AUSTRALIA

ALPHACALL PTY LTD

ALPHANET PTY LTD

AMAYSIM MOBILE PTY LTD

AMNET BROADBAND PTY LTD

ANYCAST HOLDING LIMITED

APPLIED IT SYSTEMS PTY LTD

APPLIED SATELLITE TECHNOLOGY AUSTRALIA PTY LTD

AQUA MARKETING PTY LTD

ASB COMMUNICATIONS PTY LTD

ATOMIC SYSTEMS PTY LTD

AUDIT IT PTY LTD

AUSSIE BROADBAND

AUSTRALIA BROADBAND PTY. LTD.

AUSTRALIA ON LINE

AUSTRALIAN PHONE COMPANY PTY LTD

AUSTRALIAN PRIVATE NETWORKS PTY LTD

AUSTRALIAN TELECOMMUNICATIONS PTY LTD

AZNET PTY LIMITED

B.L NANKIVELL & R.G NANKIVELL

BCD NETWORKS PTY LTD

BCT SHEPPARTON PTY LTD

BEAGLE INTERNET PTY LTD

BELONG

BENDIGO TELCO LTD

BEST TELECOM GROUP PTY LTD

BETTER LIFE GROUP PTY LTD

BETTER TELCO SOLUTIONS

BIGAIR COMMUNITY BROADBAND PTY LTD

BIGAIR UNIVERSE BROADBAND PTY LTD

BINARY NETWORKS PTY LTD

BONNTECH BUSINESS SOLUTIONS P/L

BOSLEY HOLDINGS PTY LTD

BREEZE CONNECT PTY. LTD.

BUSINESS 1300 PTY LTD

BUSINESS SERVICE BROKERS PTY LTD

BUSINESSCO GROUP PTY LTD

BVIVID PTY LTD

BYTEWAY PTY LTD ATF BYTEWAY FAMILY TRUST

CALL CENTRAL COMMUNICATIONS PTY LTD

CANARD PTY LTD

CARBON COMMS PTY LTD

CATCHCONNECT

CBIT

CHARIOT PTY LTD

CIPHERTEL PTY LTD

CIRCLES AUSTRALIA PTY LIMITED

CIRRUS COMMUNICATIONS PTY LTD

CITY CABLE AUSTRALIA PTY LTD

CLARKSON MCLAREN CORPORATE COMMUNICATIONS PTY LIMITED

CLEAR NETWORKS PTY LTD

CLICKNCALL

CLOUD NINE COMMUNICATIONS PTY LTD

CMOBILE PTY LTD

CNS GROUP AUSTRALIA PTY LTD

COLES MOBILE

COMMSCHOICE OPERATIONS PTY LIMITED

COMMUNIQA PTY LTD

COMSOURCE TRUST

CONNECT ANZ PTY LTD

CONNECTED AUSTRALIA PTY LTD

COUNTRYTELL

CRISP WIRELESS PTY LTD

CYBERTEL TELECOM PTY LTD

DATAPHONE PTY LTD

DATCOM CLOUD PTY LTD

DIGITAL EXCHANGE CO PTY LTD

DNG TECHNOLOGY PTY LTD

DODO SERVICES PTY LTD

DOS COMMUNICATIONS PTY. LTD.

DREAMTILT

E.TEL COMMUNICATIONS PTY LIMITED

ECN PTY LTD

ECOPOST PTY LTD

EHW TECHNOLOGY PTY LTD

ENCOO PTY LTD

ENERGY AUSTRALIA PTY LTD

ENGIN PTY LIMITED

ENSA PTY LTD

ESCAPE COMMUNICATIONS PTY LTD

ESCAPENET PTY LTD ATF ESCAPENET TRUST

ESPRESSONET PTY LTD

EVERGYPTY LTD

FAKTORTEL PTY LTD

FANTEL PTY. LTD.

FELIX MOBILE PTY LTD

FIRST STATE GROUP PTY LTD

FLEXISIM PTY LTD

FLINTEL PTY LTD

FLIP TV PTY LIMITED

FOCUS COMMUNICATIONS PTY LTD

FOUNDATION TELECOM PTY LTD

FOXTEL MANAGEMENT PTY LIMITED

FUTURE BROADBAND

FUZENET PTY LTD

GARMIN AUSTRALASIA PTY LTD

GENNEXT ENTERPRISES PTY LTD

GNET COMMUNICATIONS PTY LTD

GOLCOM PTY LTD

GOMO

GRAHAM C MALTBY & KLAUS D BOEHME

GRIDARE PTY. LTD.

H CONSULTING SERVICES PTY LTD

HARBOUR ISP PTY LTD

HELIOS INNOVATIONS PTY LTD

HMTEL PTY LTD

HUBIFY LIMITED

IDXNET COMPUTING P/L

IGD COMPUTER SOLUTIONS PTY LTD TRUSTEE FOR THE VAULT CORPORATION TRUST

IINET LIMITED

INFINET BROADBAND PTY LTD

INNONET PTY LTD

INNOTEL PTY LTD

INTEGRA CORPORATION PTY LTD

INTEGRATED DATA LABS

INTERNODE PTY LTD

INVOTEC PTY LTD

IP VOICE AND DATA PTY LTD

IPSTAR AUSTRALIA PTY LTD

IS TELECOMS PTY LTD

IT AND TELCO SOLUTIONS PTY LTD

JACK TAYLOR GROUP PTY LTD

JAZMIN COMMUNICATIONS PTY LTD

JINGL IT PTY LTD

JIVA PTY LTD

KALLISTRATE PTY LTD

KISA PTY. LTD.

KOGAN MOBILE PTY LTD

KORPCOM PTY LTD

LAUNTEL

LEAP TELECOMMUNICATIONS PTY LTD

LIGHTNING IP PTY LTD

LMGPS LTD

LOGITEL PTY LTD

LOGMEIN AUS PTY LTD

LYCAMOBILE PTY LTD

LYNHAM NETWORKS PTY. LTD.

M2 COMMANDER PTY LTD

MATE COMMUNICATE PTY LTD

MATILDA INTERNET PTY LTD

MAXO TELECOMMUNICATIONS PTY LTD

MAXOTECH PTY LTD

MEDION AUSTRALIA PTY LTD

MEDPHONE PTY LTD

MEDULLA COMMUNICATIONS PTY. LTD.

MESH INTELLIGENCE PTY. LTD.

MGL TELECOMS (AUST) PTY LIMITED

MICISTEL PTY LTD

MINT TELECOM PTY LTD

MOBCONNECT PTY LTD

MOBILE WIRELESS BROADBAND PTY LTD

MORE TELECOM PTY LTD

MY ISP PTY LTD

MYREPUBLIC PTY LTD

N1 WHOLESALE PTY LTD

NEHOS COMMUNICATIONS PTY LTD

NETBAY FREE WIFI PTY LTD

NETBAY INTERNET PTY LTD

NETSIP PTY LTD

NETSPACE ONLINE SYSTEMS PTY LTD

NETWORK INNOVATIONS ASIAPAC PTY LTD

NETWORK TECHNOLOGIES QUEENSLAND PTY LTD

NETWORK TECHNOLOGY (AUST) PTY LTD

NETWORKS BROADBAND AND MOBILE COMMUNICATIONS PTY LTD

NEWTREND I.T. SPECIALISTS PTY LTD

NEWVO PTY LIMITED

NEXGEN AUSTRALIA GROUP PTY LTD

NEXT BUSINESS TELECOMMUNICATIONS PTY LTD AS TRUSTEE FOR M&E ALCHI FAMILY TRUST

NEXT GENERATION VOICE PTY LTD

NEXT TELECOM PTY LTD

NITTEL COMMUNICATIONS PTY LTD

NOBLEHEART PTY LIMITED ATF NOBLEHEART TRUST

NORRIS TECHNOLOGY PTY. LIMITED

NORTH COAST TELEPHONE SYSTEMS PTY LTD

NOVEL TELECOM PTY LTD

NU MOBILE PTY LIMITED

NUSKOPE

OCCOM PTY LTD

OCEANDIGI PTY LTD

OFFICEWORKS LTD

OGHMA PTY LTD

ONEQODE ASSETS PTY LTD

OPTITEL PTY LTD

OPTUS ADSL PTY LIMITED

OPTUS MOBILE LIMITED

OPTUS NETWORKS PTY LIMITED

ORBIT INNOVATIONS GROUP PTY LTD

ORIGIN ENERGY RETAIL LIMITED

ORION SATELLITE SYSTEMS

OSS INFOTECH PTY LTD

OZETEL PTY LTD

OZSALE MOBILE PTY LTD

OZTALK COMMUNICATIONS PTY LTD

PAXITEL PTY LTD

PEAK CONNECT PTY LTD

PENTANET PTY LTD

PIVIT PTY LTD

PIVOTEL GROUP PTY LIMITED

PIVOTEL MOBILE PTY LIMITED

PIVOTEL SATELLITE PTY LIMITED

PLANET TEL

PLESI PTY LTD

PORT OF BRISBANE PTY LTD

POWER ICT PTY LTD

PRIMUS TELECOMMUNICATIONS PTY LIMITED

PUDDLENET PTY LTD

PUNT INVESTMENTS PTY LTD

QURED PTY. LTD.

REACH TELECOM PTY LTD

REAL SIM

REAL TELECOM PTY. LTD.

REAL WORLD TECHNOLOGY SOLUTIONS PTY LTD

REBTEL NETWORKS AB

REDFOX CORPORATION PTY LTD

RESIDENTIAL INTERNET SERVICES

REWARD MOBILE PTY LIMITED

ROADBAND SOLUTIONS PTY LTD

RUBIGO PTY LTD

SIMEONIDIS FAMILY TRUST

SIMPLE TELECOM

SIMPLY NBN PTY LTD

SKYMESH PTY LTD

SMART BUSINESS SYSTEMS

SMASH GROUP  PTY LTD

SOLVE IT AUSTRALIA PTY LTD & MENZIES AND MONTEATH PTY LTD T/A FREEDOM INTERNET AUSTRALIA

SORTED LAB PTY LTD

SOUL COMMUNICATIONS PTY LTD

SOUTHERN PHONE COMPANY LIMITED

SPINTEL PTY LTD

SPIRIT TELECOM LIMITED

SUMO TELCO PTY LTD

SUPERLOOP LIMITED

SWITCHED ON VICTORIA PTY LTD

SWOOP HOLDINGS LIMITED

SYDNEY ICT PTY LTD

SYSTEMNET PTY LIMITED

TAIPAN GROUP PTY. LTD.

TANGERINE TELECOM PTY LTD

TAS INTERNET SERVICES PTY LTD

TASMANET PTY LIMITED

TELAIR PTY LTD

TELCO PAY PTY LTD T/A MOOSE MOBILE AND HIVE MOBILE

TELCO4U

TELCOHQ PTY LTD

TELCOPLUS PTY LTD

TELECOM CONNECT HOLDING PTY LTD

TELECOM WEST PTY LTD

TELEUS PTY LTD

TELLO SERVICES PTY LIMITED

TELSTRA CORPORATION LIMITED

TELTEL PTY LTD

TEXCEL COMMUNICATION PTY. LTD.

TFNQ PTY LTD

THE GEORGE BAINI GROUP PROPRIETARY LIMITED

THE MESSAGE CENTRE PTY LTD

THE TRUSTEE FOR CALLEX TRUST

THE TRUSTEE FOR FUTURE TECHNOLOGIES TRUST

THE TRUSTEE FOR HAPPY DAYS

THE TRUSTEE FOR LOGIC IT SOLUTIONS TRUST

THE TRUSTEE FOR NEIGHBOUR HOOD CABLE UNIT TRUST

THE TRUSTEE FOR NIKO FAMILY TRUST

THE TRUSTEE FOR ROACH FAMILY TRUST

THE TRUSTEE FOR SKYFIBRE TRUST

THE TRUSTEE FOR TEAM TRANTER FAMILY TRUST

THE TRUSTEE FOR THE ACTIVE UTILITIES (HOLDING) UNIT TRUST

THE TRUSTEE FOR THE GOINTERNET UNIT TRUST

THE TRUSTEE FOR THE K & R HARM FAMILY TRUST

THE TRUSTEE FOR THE O’MALLEY FAMILY TRUST

THE TRUSTEE FOR WATTLETREE DISCRETIONARY TRUST

THINK MOBILE PTY LIMITED

THINK PICKLE PTY LIMITED

TIME ON MANAGEMENT PTY LTD

TOTALCOM CORP PTY LTD

TOUCH LOCAL PTY LTD

TPC CONSOLIDATED LTD

TPG INTERNET PTY LTD

TPG NETWORK PTY LTD

TR PTY LTD

TRANSACT CAPITAL COMMUNICATIONS PTY LTD

TRAVEL & TRAVEL PTY LIMITED

TRIKON PTY LTD

TROPICAL BUSINESS SOLUTIONS PTY LTD

TRUPHONE PTY LTD

UNITED LIFESTYLE GROUP NETWORKS TRADING AS UNITED NETWORKS AND UNITED GLOBAL SIM

UNITI WIRELESS PTY LTD

URL NETWORKS

V CENTRE PTY LTD

VALVE NETWORKS

VARSITY INTERNET

VAYA COMMUNICATIONS PTY LTD

VAYA PTY LTD

VEETEL PTY LTD

VIRE NETWORKS PTY LTD

VIRGIN MOBILE (AUSTRALIA) PTY LTD

VOCAL CHANNELS PTY LIMITED

VODAFONE AUSTRALIA PTY LIMITED

VODAFONE HUTCHISON AUSTRALIA PTY LIMITED TRADING AS LEBARA PTY LTD

VOIPEX PTY LIMITED

VOSTRONET (AUSTRALIA) PTY LTD

VP NET PTY LTD

W3 NETWORKS PTY LTD

WAN SOLUTIONS PTY LTD

WATERFRONT NETWORKS PTY LTD

WEBSHIELD

WE’RE THE GLUE PTY LTD

WESTNET PTY LTD

WIFITECH PTY LTD

WINCONNECT PTY LTD

WOOLWORTHS GROUP LTD

WORLDDIALPOINT

XTREME BROADBAND PTY. LTD.

YES TEL PTY LTD

YLESS4U

YOMOJO PTY LTD

YOUR CALL TELECOM PTY LTD

YOUR LOCAL TELECOM

YOURLINK PTY LTD

ZARRAFFA’S COFFEE

ZETTANET PTY LTD

ZINTEL COMMUNICATIONS PTY LTD