CSP OBLIGATIONS
What are your obligations under the TCP Code?
If you are bound by the TCP Code obligation to lodge an annual Compliance Attestation with CommCom, the first thing you need to do is register with the CommCom CSP Portal. This will ensure that you receive any important information and correspondence from us regarding your annual lodgement obligations. Please click here to see if you are bound by the obligation to lodge with CommCom.
The 2023 lodgement window will commence 8 June 2023, closing 1 September 2023.
In the month prior to each lodgement window, you will receive email notifications from CommCom containing exact dates, key areas of focus and any other requirements. From 8 June, you may pay your lodgement fee, after which you will be able to access and download the Compliance Attestation Questionnaire that you are required to complete and submit before the end of the window.
From 1 September, CommCom will commence assessments. During this time, you will hear back from CommCom with feedback and may be required to make changes to certain aspects of your business model, as directed by CommCom, in order to ensure compliance with the Code.
COMMCOM TCP CODE COMPLIANCE LODGEMENT AND ASSESSMENT PROCESS
Lodgement Process Overview
- CommCom CSP Portal Registration (as soon as possible): Providers bound by the TCP Code that have not previously registered with CommCom’s CSP Portal to do so at https://csp.commcom.com.au/.
- Communications Alliance Registration (as soon as possible): Providers bound by the TCP Code to provide specified details to Communications Alliance as per Code clause 10.1.1(b).
- Payment of fees (prior to lodgement of documents): Providers to pay the applicable CommCom fees prior to accessing the Attestation. Fees are paid via the Portal.
- Receipt of documents: Compliance Attestation will be made available for download through the CSP Portal once payment has been received. Providers will receive a notification email once the templates are available for download.
- Completion and submission of compliance documentation: Providers to download and complete the Compliance Attestation. If a Large provider is lodging for the first time, they will also need to submit a Statement of Independent Assessment. Documents are to be uploaded into the CSP Portal by lodgement window closing date. An email confirming receipt of documents will be generated by the Portal.[NOTE – Compliance documents must be submitted via the Portal. Documents submitted via other means such as email, fax and post will not be accepted. Previous years’ forms and templates will not be accepted. As per Code clause 10.4.1(a) the Compliance Attestation must be in the current form as required by CommCom. Previous years’ Attestations will not be accepted].
- Partial attestation of compliance: Providers may attest to partial compliance with a specific Code requirement or requirements. If partial confirmation of compliance is indicated, a Compliance Achievement Plan must also be submitted indicating steps taken to address the areas of partial or non-compliance.
- Assessment of compliance: CommCom will assess Compliance Attestation and selected areas of provider compliance and will notify each provider of the assessment results.
- Request for further information: Where provider compliance has not been deemed satisfactory, CommCom will provide feedback indicating where changes need to be made and may request that a Compliance Monitoring Request or Compliance Achievement Plan be followed.[NOTE – Where provider compliance has not been deemed to be consistent with the obligations in the Code, CommCom will direct providers to make the appropriate changes. These directions may be supplemented by a Compliance Monitoring Request or Compliance Achievement Plan. While CommCom strives to work with providers in fulfilling their compliance obligations, it has the power to refer providers to the ACMA should these directions not be actioned].
- Timeframes for response to CommCom feedback: Timeframes for responding to requests for information and/or directions from CommCom are set out in clause 10.9.1 of the Code.
- Upon assessment of positive compliance with the obligations of the TCP Code: Providers to receive confirmation of positive assessment by CommCom and the CommCom logo for use on their website.
- Publication of lodgement and compliance status: Upon completion of all assessments CommCom will publish a list of those providers which submitted the required compliance documents for that specific calendar year. Providers that did not submit compliance documents in either of the two lodgement windows will be referred to the ACMA and may find themselves subject to enforcement action (this lies at the ACMA’s discretion). CommCom will also publish the results of any ACMA enforcement action taken against providers for non-lodgement.[NOTE – CommCom is not in a position to issue a ‘certificate of compliance’ as some aspects of a provider’s TCP Code compliance are not visible to CommCom and/or cannot be assessed].
Compliance documents
All providers/groups bound by the TCP Code are required to submit a completed Compliance Attestation. Large providers may also be required to submit a Statement of Independent Assessment if they have not previously provided one.
Compliance Attestation:
The Compliance Attestation requires providers to declare that they comply (or do not comply or partially comply as the case may be) with the TCP Code. The Compliance Attestation is structured into three parts:
Part 1 consists of questions selected Code obligations to provide guidance and assistance with the interpretation of the Code. Typically, the Code obligations selected focus on key obligations of the Code and obligations that in CommCom’s experience are less easily understood by providers and/or have generated a larger number of complaints to the TIO.
Providers will be required to indicate their compliance/partial compliance/non-compliance for each of the selected obligations included in the Attestation.
The Attestation is subject to review and modification on an annual basis.
Part 2 contains questions relating to a provider’s overall compliance with the Code.
Part 3 consists of an endorsement of the Compliance Attestation by the CEO or a senior manager.
CSP Compliance
As per the Code, Communications Compliance (CommCom) must publish on its website the names of those Carriage Service Providers (CSPs) that have lodged the required compliance documents. CommCom also publishes a list of CSPs that have received a Formal Warning or a Direction to Comply from the Australian Communications and Media Authority (ACMA) as a result of non-compliance with the TCP Code obligation to lodge documents with CommCom.
The following providers lodged TCP Code Compliance Attestation documents with CommCom in 2022:
10MATES PTY LTD
1984
2IT TECHNOLOGY PTY LTD
2TALK PTY LTD
AAPT LIMITED
AATROX COMMUNICATIONS PTY LTD
ACE COMMUNICATIONS GROUP PTY LTD
ACE INTERNET SERVICES PTY LTD
ACN PACIFIC PTY LTD
ACTIVENET PTY LTD
ADAM INTERNET PTY LTD
AGBIZ ASSIST
AGGREGATO AUSTRALIA PTY LTD
AIRCALL PTY LTD
ALLEGRO NETWORKS PTY LTD
ALLTEL PTY LTD
ALPHA DOT NET AUSTRALIA
ALPHACALL PTY LTD
ALPHANET PTY LTD
AMAYSIM MOBILE PTY LTD
AMNET BROADBAND PTY LTD
ANYCAST HOLDING LIMITED
APPLIED IT SYSTEMS PTY LTD
APPLIED SATELLITE TECHNOLOGY AUSTRALIA PTY LTD
AQUA MARKETING PTY LTD
ASB COMMUNICATIONS PTY LTD
ATOMIC SYSTEMS PTY LTD
AUDIT IT PTY LTD
AUSSIE BROADBAND
AUSTRALIA BROADBAND PTY. LTD.
AUSTRALIA ON LINE
AUSTRALIAN PHONE COMPANY PTY LTD
AUSTRALIAN PRIVATE NETWORKS PTY LTD
AUSTRALIAN TELECOMMUNICATIONS PTY LTD
AZNET PTY LIMITED
B.L NANKIVELL & R.G NANKIVELL
BCD NETWORKS PTY LTD
BCT SHEPPARTON PTY LTD
BEAGLE INTERNET PTY LTD
BELONG
BENDIGO TELCO LTD
BEST TELECOM GROUP PTY LTD
BETTER LIFE GROUP PTY LTD
BETTER TELCO SOLUTIONS
BIGAIR COMMUNITY BROADBAND PTY LTD
BIGAIR UNIVERSE BROADBAND PTY LTD
BINARY NETWORKS PTY LTD
BONNTECH BUSINESS SOLUTIONS P/L
BOSLEY HOLDINGS PTY LTD
BREEZE CONNECT PTY. LTD.
BUSINESS 1300 PTY LTD
BUSINESS SERVICE BROKERS PTY LTD
BUSINESSCO GROUP PTY LTD
BVIVID PTY LTD
BYTEWAY PTY LTD ATF BYTEWAY FAMILY TRUST
CALL CENTRAL COMMUNICATIONS PTY LTD
CANARD PTY LTD
CARBON COMMS PTY LTD
CATCHCONNECT
CBIT
CHARIOT PTY LTD
CIPHERTEL PTY LTD
CIRCLES AUSTRALIA PTY LIMITED
CIRRUS COMMUNICATIONS PTY LTD
CITY CABLE AUSTRALIA PTY LTD
CLARKSON MCLAREN CORPORATE COMMUNICATIONS PTY LIMITED
CLEAR NETWORKS PTY LTD
CLICKNCALL
CLOUD NINE COMMUNICATIONS PTY LTD
CMOBILE PTY LTD
CNS GROUP AUSTRALIA PTY LTD
COLES MOBILE
COMMSCHOICE OPERATIONS PTY LIMITED
COMMUNIQA PTY LTD
COMSOURCE TRUST
CONNECT ANZ PTY LTD
CONNECTED AUSTRALIA PTY LTD
COUNTRYTELL
CRISP WIRELESS PTY LTD
CYBERTEL TELECOM PTY LTD
DATAPHONE PTY LTD
DATCOM CLOUD PTY LTD
DIGITAL EXCHANGE CO PTY LTD
DNG TECHNOLOGY PTY LTD
DODO SERVICES PTY LTD
DOS COMMUNICATIONS PTY. LTD.
DREAMTILT
E.TEL COMMUNICATIONS PTY LIMITED
ECN PTY LTD
ECOPOST PTY LTD
EHW TECHNOLOGY PTY LTD
ENCOO PTY LTD
ENERGY AUSTRALIA PTY LTD
ENGIN PTY LIMITED
ENSA PTY LTD
ESCAPE COMMUNICATIONS PTY LTD
ESCAPENET PTY LTD ATF ESCAPENET TRUST
ESPRESSONET PTY LTD
EVERGYPTY LTD
FAKTORTEL PTY LTD
FANTEL PTY. LTD.
FELIX MOBILE PTY LTD
FIRST STATE GROUP PTY LTD
FLEXISIM PTY LTD
FLINTEL PTY LTD
FLIP TV PTY LIMITED
FOCUS COMMUNICATIONS PTY LTD
FOUNDATION TELECOM PTY LTD
FOXTEL MANAGEMENT PTY LIMITED
FUTURE BROADBAND
FUZENET PTY LTD
GARMIN AUSTRALASIA PTY LTD
GENNEXT ENTERPRISES PTY LTD
GNET COMMUNICATIONS PTY LTD
GOLCOM PTY LTD
GOMO
GRAHAM C MALTBY & KLAUS D BOEHME
GRIDARE PTY. LTD.
H CONSULTING SERVICES PTY LTD
HARBOUR ISP PTY LTD
HELIOS INNOVATIONS PTY LTD
HMTEL PTY LTD
HUBIFY LIMITED
IDXNET COMPUTING P/L
IGD COMPUTER SOLUTIONS PTY LTD TRUSTEE FOR THE VAULT CORPORATION TRUST
IINET LIMITED
INFINET BROADBAND PTY LTD
INNONET PTY LTD
INNOTEL PTY LTD
INTEGRA CORPORATION PTY LTD
INTEGRATED DATA LABS
INTERNODE PTY LTD
INVOTEC PTY LTD
IP VOICE AND DATA PTY LTD
IPSTAR AUSTRALIA PTY LTD
IS TELECOMS PTY LTD
IT AND TELCO SOLUTIONS PTY LTD
JACK TAYLOR GROUP PTY LTD
JAZMIN COMMUNICATIONS PTY LTD
JINGL IT PTY LTD
JIVA PTY LTD
KALLISTRATE PTY LTD
KISA PTY. LTD.
KOGAN MOBILE PTY LTD
KORPCOM PTY LTD
LAUNTEL
LEAP TELECOMMUNICATIONS PTY LTD
LIGHTNING IP PTY LTD
LMGPS LTD
LOGITEL PTY LTD
LOGMEIN AUS PTY LTD
LYCAMOBILE PTY LTD
LYNHAM NETWORKS PTY. LTD.
M2 COMMANDER PTY LTD
MATE COMMUNICATE PTY LTD
MATILDA INTERNET PTY LTD
MAXO TELECOMMUNICATIONS PTY LTD
MAXOTECH PTY LTD
MEDION AUSTRALIA PTY LTD
MEDPHONE PTY LTD
MEDULLA COMMUNICATIONS PTY. LTD.
MESH INTELLIGENCE PTY. LTD.
MGL TELECOMS (AUST) PTY LIMITED
MICISTEL PTY LTD
MINT TELECOM PTY LTD
MOBCONNECT PTY LTD
MOBILE WIRELESS BROADBAND PTY LTD
MORE TELECOM PTY LTD
MY ISP PTY LTD
MYREPUBLIC PTY LTD
N1 WHOLESALE PTY LTD
NEHOS COMMUNICATIONS PTY LTD
NETBAY FREE WIFI PTY LTD
NETBAY INTERNET PTY LTD
NETSIP PTY LTD
NETSPACE ONLINE SYSTEMS PTY LTD
NETWORK INNOVATIONS ASIAPAC PTY LTD
NETWORK TECHNOLOGIES QUEENSLAND PTY LTD
NETWORK TECHNOLOGY (AUST) PTY LTD
NETWORKS BROADBAND AND MOBILE COMMUNICATIONS PTY LTD
NEWTREND I.T. SPECIALISTS PTY LTD
NEWVO PTY LIMITED
NEXGEN AUSTRALIA GROUP PTY LTD
NEXT BUSINESS TELECOMMUNICATIONS PTY LTD AS TRUSTEE FOR M&E ALCHI FAMILY TRUST
NEXT GENERATION VOICE PTY LTD
NEXT TELECOM PTY LTD
NITTEL COMMUNICATIONS PTY LTD
NOBLEHEART PTY LIMITED ATF NOBLEHEART TRUST
NORRIS TECHNOLOGY PTY. LIMITED
NORTH COAST TELEPHONE SYSTEMS PTY LTD
NOVEL TELECOM PTY LTD
NU MOBILE PTY LIMITED
NUSKOPE
OCCOM PTY LTD
OCEANDIGI PTY LTD
OFFICEWORKS LTD
OGHMA PTY LTD
ONEQODE ASSETS PTY LTD
OPTITEL PTY LTD
OPTUS ADSL PTY LIMITED
OPTUS MOBILE LIMITED
OPTUS NETWORKS PTY LIMITED
ORBIT INNOVATIONS GROUP PTY LTD
ORIGIN ENERGY RETAIL LIMITED
ORION SATELLITE SYSTEMS
OSS INFOTECH PTY LTD
OZETEL PTY LTD
OZSALE MOBILE PTY LTD
OZTALK COMMUNICATIONS PTY LTD
PAXITEL PTY LTD
PEAK CONNECT PTY LTD
PENTANET PTY LTD
PIVIT PTY LTD
PIVOTEL GROUP PTY LIMITED
PIVOTEL MOBILE PTY LIMITED
PIVOTEL SATELLITE PTY LIMITED
PLANET TEL
PLESI PTY LTD
PORT OF BRISBANE PTY LTD
POWER ICT PTY LTD
PRIMUS TELECOMMUNICATIONS PTY LIMITED
PUDDLENET PTY LTD
PUNT INVESTMENTS PTY LTD
QURED PTY. LTD.
REACH TELECOM PTY LTD
REAL SIM
REAL TELECOM PTY. LTD.
REAL WORLD TECHNOLOGY SOLUTIONS PTY LTD
REBTEL NETWORKS AB
REDFOX CORPORATION PTY LTD
RESIDENTIAL INTERNET SERVICES
REWARD MOBILE PTY LIMITED
ROADBAND SOLUTIONS PTY LTD
RUBIGO PTY LTD
SIMEONIDIS FAMILY TRUST
SIMPLE TELECOM
SIMPLY NBN PTY LTD
SKYMESH PTY LTD
SMART BUSINESS SYSTEMS
SMASH GROUP PTY LTD
SOLVE IT AUSTRALIA PTY LTD & MENZIES AND MONTEATH PTY LTD T/A FREEDOM INTERNET AUSTRALIA
SORTED LAB PTY LTD
SOUL COMMUNICATIONS PTY LTD
SOUTHERN PHONE COMPANY LIMITED
SPINTEL PTY LTD
SPIRIT TELECOM LIMITED
SUMO TELCO PTY LTD
SUPERLOOP LIMITED
SWITCHED ON VICTORIA PTY LTD
SWOOP HOLDINGS LIMITED
SYDNEY ICT PTY LTD
SYSTEMNET PTY LIMITED
TAIPAN GROUP PTY. LTD.
TANGERINE TELECOM PTY LTD
TAS INTERNET SERVICES PTY LTD
TASMANET PTY LIMITED
TELAIR PTY LTD
TELCO PAY PTY LTD T/A MOOSE MOBILE AND HIVE MOBILE
TELCO4U
TELCOHQ PTY LTD
TELCOPLUS PTY LTD
TELECOM CONNECT HOLDING PTY LTD
TELECOM WEST PTY LTD
TELEUS PTY LTD
TELLO SERVICES PTY LIMITED
TELSTRA CORPORATION LIMITED
TELTEL PTY LTD
TEXCEL COMMUNICATION PTY. LTD.
TFNQ PTY LTD
THE GEORGE BAINI GROUP PROPRIETARY LIMITED
THE MESSAGE CENTRE PTY LTD
THE TRUSTEE FOR CALLEX TRUST
THE TRUSTEE FOR FUTURE TECHNOLOGIES TRUST
THE TRUSTEE FOR HAPPY DAYS
THE TRUSTEE FOR LOGIC IT SOLUTIONS TRUST
THE TRUSTEE FOR NEIGHBOUR HOOD CABLE UNIT TRUST
THE TRUSTEE FOR NIKO FAMILY TRUST
THE TRUSTEE FOR ROACH FAMILY TRUST
THE TRUSTEE FOR SKYFIBRE TRUST
THE TRUSTEE FOR TEAM TRANTER FAMILY TRUST
THE TRUSTEE FOR THE ACTIVE UTILITIES (HOLDING) UNIT TRUST
THE TRUSTEE FOR THE GOINTERNET UNIT TRUST
THE TRUSTEE FOR THE K & R HARM FAMILY TRUST
THE TRUSTEE FOR THE O’MALLEY FAMILY TRUST
THE TRUSTEE FOR WATTLETREE DISCRETIONARY TRUST
THINK MOBILE PTY LIMITED
THINK PICKLE PTY LIMITED
TIME ON MANAGEMENT PTY LTD
TOTALCOM CORP PTY LTD
TOUCH LOCAL PTY LTD
TPC CONSOLIDATED LTD
TPG INTERNET PTY LTD
TPG NETWORK PTY LTD
TR PTY LTD
TRANSACT CAPITAL COMMUNICATIONS PTY LTD
TRAVEL & TRAVEL PTY LIMITED
TRIKON PTY LTD
TROPICAL BUSINESS SOLUTIONS PTY LTD
TRUPHONE PTY LTD
UNITED LIFESTYLE GROUP NETWORKS TRADING AS UNITED NETWORKS AND UNITED GLOBAL SIM
UNITI WIRELESS PTY LTD
URL NETWORKS
V CENTRE PTY LTD
VALVE NETWORKS
VARSITY INTERNET
VAYA COMMUNICATIONS PTY LTD
VAYA PTY LTD
VEETEL PTY LTD
VIRE NETWORKS PTY LTD
VIRGIN MOBILE (AUSTRALIA) PTY LTD
VOCAL CHANNELS PTY LIMITED
VODAFONE AUSTRALIA PTY LIMITED
VODAFONE HUTCHISON AUSTRALIA PTY LIMITED TRADING AS LEBARA PTY LTD
VOIPEX PTY LIMITED
VOSTRONET (AUSTRALIA) PTY LTD
VP NET PTY LTD
W3 NETWORKS PTY LTD
WAN SOLUTIONS PTY LTD
WATERFRONT NETWORKS PTY LTD
WEBSHIELD
WE’RE THE GLUE PTY LTD
WESTNET PTY LTD
WIFITECH PTY LTD
WINCONNECT PTY LTD
WOOLWORTHS GROUP LTD
WORLDDIALPOINT
XTREME BROADBAND PTY. LTD.
YES TEL PTY LTD
YLESS4U
YOMOJO PTY LTD
YOUR CALL TELECOM PTY LTD
YOUR LOCAL TELECOM
YOURLINK PTY LTD
ZARRAFFA’S COFFEE
ZETTANET PTY LTD
ZINTEL COMMUNICATIONS PTY LTD