The ACMA is the Australian Government statutory authority responsible for the regulation of communications and media. If a service provider breaks the rules in the TCP Code, CommCom may refer them to the ACMA who will investigate and take action.
CommCom and the Australian Communications and Media Authority (ACMA) have signed a Memorandum of Understanding detailing how the two organisations will interact efficiently, exchange information and cooperate to identify any potential industry-wide systemic issues.
The ACCC is an independent authority of the Australian Government responsible for the regulation of competition and national consumer law.
CommCom and the ACCC have entered into a five year Memorandum of Understanding, which allows the sharing of information related to industry compliance with the Telecommunications Consumer Protections Code and the Australian Consumer Law.
The Telecommunication Industry Ombudsman (TIO) is an independent organisation who offer a free-to-use dispute resolution service. Their role is to sort out telephone complaints and disputes between consumers and their telecommunications service provider in a quick and fair manner.
CommCom and the Telecommunications Industry Ombudsman (TIO) have entered into a Memorandum of Understanding. The MoU describes the processes for engagement and information sharing between the two organisations in relation to the TCP Code.
The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.
Communications Alliance was formed to provide a unified voice for the Australian communications industry and to lead it into the next generation of converging networks, technologies and services. They offer a forum for the industry to make coherent and constructive contributions to policy development and debate, and oversee the development of industry codes of practice.