Communications Compliance

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Welcome to Communications Compliance

Communications Compliance is an independent compliance monitoring body established under the Telecommunications Consumer Protections (TCP) Code C628:2012 (now C628:2019). Its role is overseeing the TCP Code’s Compliance Framework, which requires suppliers who provide telecommunications services to consumers (as defined in the Code) to submit an annual attestation of compliance with the Code, to be subsequently assessed by Communications Compliance to ensure that suppliers are meeting their compliance obligations.

The TCP Code was created by the Australian telecommunications industry in consultation with regulators, consumer groups and other stakeholders. It contains a set of rules that aim to ensure the protection of consumer rights and to promote good customer service and fair outcomes for consumers. All Carriage Service Providers (CSPs), including all Internet Service Providers (ISPs) and Internet Access Providers (IAPs), in Australia are bound by the Code if they are providing carriage services to Consumers (as defined by the Code).

Communications Compliance seeks to assist CSPs with guidance on how to comply with the Code and to provide an overview of industry compliance. Communications Compliance strives to add value to CSPs’ compliance efforts by providing a competent interface outside the regulatory authorities and the Telecommunications Industry Ombudsman (TIO).

IMPORTANT NOTIFICATION: 2020 COMPLIANCE ATTESTATION

The first window for 2020 TCP Code compliance will take place from 10 March 2020 to 1 April 2020. This window is restricted to providers with an SIO (Services in Operation) of less than 3,000.

Please note that the second lodgement window for 2020 TCP Code compliance has been extended. The second lodgement window will now take place over a period of three months, commencing 1 June 2020 until 1 September 2020.

Lodgement of Compliance Attestations is faciliated via the Communications Compliance CSP Portal.