Communications Compliance

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Welcome to Communications Compliance

Communications Compliance is an independent compliance monitoring body established under the Telecommunications Consumer Protections (TCP) Code C628:2012 (now C628:2015 Variation 1/2017). Its role is overseeing the TCP Code’s Compliance Framework, which requires suppliers who provide telecommunications services to consumers (as defined in the Code) to submit an annual attestation of compliance with the Code, to be subsequently assessed by Communications Compliance to ensure that suppliers are meeting their compliance obligations.

The TCP Code was created by the Australian telecommunications industry in consultation with regulators, consumer groups and other stakeholders. It contains a set of rules that aim to ensure the protection of consumer rights and to promote good customer service and fair outcomes for consumers. All Carriage Service Providers (CSPs), including all Internet Service Providers (ISPs) and Internet Access Providers (IAPs), in Australia are bound by the Code if they are providing carriage services to Consumers (as defined by the Code).

Communications Compliance seeks to assist CSPs with guidance on how to comply with the Code and to provide an overview of industry compliance. Communications Compliance strives to add value to CSPs’ compliance efforts by providing a competent interface outside the regulatory authorities and the Telecommunications Industry Ombudsman (TIO).


The TCP Code is currently being revised by a Working Group comprised of industry and regulatory stakeholder representatives. The revised Code contains a number of changes to the existing instrument and is shortly to be submitted to the ACMA for registration as an enforceable Code. It is anticipated that the revised Code will become effective prior to the August lodgement window.

In light of this Communications Compliance is directing all Suppliers to lodge their 2019 Compliance Attestation in the August window.

The Portal will not be open for lodgements in March.