Communications Compliance

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Compliance Framework Overview

The Telecommunications Consumer Protections (TCP) Code C628:2019 establishes a Compliance Framework that forms part of the obligations of the Code. All Carriage Service Providers (CSPs), including all Internet Service Providers (ISPs) and Internet Access Providers (IAPs), bound by the Code (i.e. providing carriage services to Consumers as defined by the Code, p.9) are not only required to comply with the obligations that relate to their dealings with consumers but must also lodge an annual compliance attestation and other documents with Communications Compliance. CSPs must also supply certain metrics to Communications Compliance.

CSPs that have fulfilled their compliance document lodgement obligations can use the special CommCom 2019 logo on their website.