Communications Compliance was established under the Telecommunications Consumer Protections (TCP) Code C628:2012 (now C628:2015) as an independent body responsible for overseeing the conduct of the Code Compliance Framework outlined in the Code. Communications Compliance will also promote compliance with the TCP Code through industry guidance.
Communications Compliance is governed by a 4 member Board:
- Deirdre Mason – Independent Chair
Ms Mason was a former Director of the Telecommunications Industry Ombudsman (TIO), former Chief Executive of the Committee for Sydney and a long-time Telstra executive, responsible for Corporate Affairs.
- Visu Thangavelu – Executive Director
Mr Thangavelu held a wide range of responsibilities as a Project Manager at Communications Alliance, including Local and Mobile Number Portability, overseeing the development and subsequent revisions of the Mobile Premium Services Code, the development of an NBN Transfer process and the NBN Migration Management Guideline. Prior to that he held roles in network support and provisioning at Commander Communications.
- Michael Lee – Director
Mr Lee is the Chair of Communications Alliance. He is a former Federal Minister for Communications and a member of the City of Sydney Council. He is also the President of the New South Wales branch of the Australian Labor Party.
- Victoria Rubensohn AM – Director
Ms Rubensohn AM is the principal of Omni Media, a communication consultancy. She is also a director of Media Access Australia, the Communications Law Centre, a member of the Standing Advisory Committee on Consumer Affairs for the Australian Communications Consumer Action Network (ACCAN), and a member of the Mobile Premium Services Review Panel.
Day-to-day operations are coordinated by the Advisory Committee:
- Visu Thangavelu – Chair
Mr Thangavelu is the Executive Director of Communications Compliance and a member of the Board.
- Cheryl Langdon-Orr – Consumer Representative
Ms Langdon-Orr has a rich background in consumer advocacy for telecommunications and internet related issues. She is a Director of the Australian Chapter of ISOC.
- Chris Dodds – Consumer Representative
Mr Dodds is a Senior Policy Officer at the Electricity and Water Ombudsman and represents consumer interests on the TIO Council and Telstra’s Low Income Assessment Committee.
- Andrew Bedogni – Industry Representative
Mr Bedogni is a former General Manager for compliance and self-regulation at Optus.
- Lawrie Clarke– Industry Representative
Mr Clarke has held a range of positions in regulatory areas within Telstra and now runs his own consultancy business.
Communications Compliance does not enforce compliance with the Code, i.e. it does not issue fines or initiate legal action for non-compliance. Enforcement of the Code rests with the Australian Communications and Media Authority (ACMA).
Communications Compliance does not accept complaints from consumers and does not engage in dispute resolution. This is the role of the TIO who provides free-of-charge dispute resolution services to residential and small business consumers.
Communications Compliance operates not-for-profit, does not receive government funding and is financed through fees paid by CSPs for the services Communications Compliance renders and for its operations.